Terms of service
General Terms and Conditions – LIVING YOUNG
These Terms and Conditions govern the contractual relationship between you as a customer and us, LIVING YOUNG, regarding the use of our online store at livingyoung.store. By placing an order, you agree to these terms.
1. Product Information
We strive to present all products on our website as accurately and up-to-date as possible. However, we do not guarantee completeness or freedom from errors. If a product is out of stock or delivery is delayed, we will inform you as soon as possible.
2. Order and Conclusion of Contract
Your order becomes binding once you complete the checkout process and receive an order confirmation via email. All prices include statutory VAT but exclude shipping costs unless otherwise stated.
3. Payment
Payment must be made using one of the available methods shown during checkout. Currently, payment options are being verified and will be visible as soon as available. We reserve the right to modify or expand payment methods at any time.
4. Shipping and Delivery
We aim to ship your order as quickly as possible to the address you provided. Delivery times vary depending on the product and shipping method. If delays occur, we will notify you promptly. We are not liable for damage or loss during shipping unless you have chosen insured shipping.
5. Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period begins on the day you receive the goods.
To exercise your right of withdrawal, send a clear statement (e.g., an email to lylivingyoung@gmail.com) within 14 days of receiving your order.
Return shipping costs are the responsibility of the customer unless the delivered goods are defective.
Once we have received and inspected the returned goods, we will issue a refund within 14 days via the original payment method.
6. Defective Products
If the delivered product is defective, please contact us within 14 days of receipt with a description and photo of the defect. We will arrange a replacement or refund as soon as possible.
7. Data Protection
We treat your personal data confidentially and in accordance with our [Privacy Policy]. By placing an order, you consent to the processing of your data for the purpose of fulfilling your order.
8. Changes to Terms
We reserve the right to amend these Terms and Conditions at any time. The latest version will always be available on our website. Changes only apply to future orders.
9. Severability Clause
If any provision of these Terms is or becomes invalid, the remaining provisions shall remain unaffected and continue to apply.
10. Contact
If you have any questions, feel free to contact us at:
Email: lylivingyoung@gmail.com